Listed below you will find some frequently asked questions and their answers. If you are not able to find the answer you are looking for, please email [email protected].
Order Status
- Has my order shipped?
- Can I modify my order items or quantities before my order ships?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- I received the wrong product.
- When will my order ship?
My Account
- How do I create an account?
- How do I edit my account information?
- How much does shipping cost?
- I forgot my password.
- How do I return my product?
Pricing and Billing
Subscribe & Save
- What is Subscribe & Save?
- Can I order more than one Subscribe & Save kit?
- How often will you send my Subscribe & Save order?
- How will I know when to expect my Subscribe & Save shipments?
- What if I don’t need a new shipment yet? Can I postpone my shipment?
- Can I change the products or schedule for my Subscribe & Save order? What if I need to have it shipped to a different address?
- How will you charge me for my Subscribe & Save shipments?
- How can I cancel my Subscribe & Save order?
- Can I return my Subscribe & Save shipment?
International Shipping
- I haven’t received my order yet.
- Do you ship to my country?
- What are my payment choices?
- What is the return policy?
Additional Support
- Can I pick up my order locally if I live in the San Francisco area?
- Do the products have expiration dates?
- How are the packages marked when they arrive?
- How do I unlock/lock the pump on the bottles?
- It’s cold out. My products arrived frozen. What do I do?
- It’s hot out. My products arrived very warm. What do I do?
- How do I contact you?
